Return Policy Checkout


RETURNS POLICY


All JIMMY CHOO items should be returned in an unmarked, unused condition with the original packaging and authenticity cards.

Shoes should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to you.

JIMMY CHOO is unable to accept any returns for fragrance orders.

We ask that you use our DHL or London Premier Courier service to return all items back to us, JIMMY CHOO is not liable for any goods that are not returned in this way.

Your RMA number should be written on the returns pro forma and the DHL air waybill completed where applicable.

We ask that you use our DHL or London Premier Courier service to return all items back to us, JIMMY CHOO is not liable for any goods that are not returned in this way. Your RMA number should be written on the returns pro forma and the DHL air waybill completed where applicable.

We ask that items purchased online are returned from the same country to which they were delivered. This is to ensure your return is covered by our free returns policy and is processed as quickly as possible. Orders sent back from a different destination may incur additional charges or be delayed by customs.

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 14 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, JIMMY CHOO DC1, Unit 3, Charlton Gate Business Park, Anchor and Hope Lane, London SE7 7RU, or by email to Customer Care.