製品の返品をご希望の場合、製品到着後7日以内に、 弊社窓口 までお電話またはEメールで必ずご連絡ください。不良品の返送にかかる運賃は弊社が全額負担いたします。ただし、梱包用テープ等の必要な資材はお客様側でご用意ください。
製品の到着後14日以内に返送され、かつ未使用の場合に限り返品を承ります。
セールと記載のある製品（以下、「セール品」）の返品はお受け致しかねます。
フレグランス製品・ピアスの返品は未開封の場合でもお受け致しかねます。 当社の店舗にて店舗専用のiPad端末経由で購入された製品の返品はお受け致しかねます。 ソックスの返品について、お届け時のパッケージに入っていない場合や黒の商品ラベルが付いていない場合、また着用済み（試着を含む）の場合、お受け致しかねます。 JIMMY CHOO MADE-TO-ORDERについてはご注文内容が発信されてから48時間以内に限りキャンセルが可能です。受注生産の特性上、それ以降の返品はお受け致しかねます。製品の交換について
弊社システム上、お品物のみのご交換ができかねます。該当製品をキャンセル・返品し、交換希望の製品を再注文していただく必要がございます。詳細は「製品の返品について」をご覧ください。なお、セール対象製品の返品・交換はお受け致しかねます。
フレグランス製品・ピアスの交換は未開封の場合でもお受け致しかねます。
当社の店舗にて店舗専用のiPad端末経由で購入された製品の交換はお受け致しかねます。
ソックスの交換について、お届け時のパッケージに入っていない場合や黒の商品ラベルが付いていない場合、また着用済み（試着を含む）の場合、お受け致しかねます。
Restricted Products:
We are unable to accept returns for the following items:
- Made-to-Order items (including select styles from the Cinderella Edit)
- Earrings for pierced ears
We are also unable to accept returns of socks that have been worn and/or are not in their original packaging and with our black label intact.
Lipsticks and lip glosses can be returned provided they are unopened and in their original cellophane wrapping.
All swimwear items must be tried on over underwear, without removing the protective strip. Swimwear items may be returned providing they are in their original condition with original labels attached. The underwear protective strip must also be intact.
Please note items that have been worn, used, altered or damaged will not be accepted.
Faulty Items:
An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery.
We do not consider damage that has occurred through wear to be a fault; you may refer to our Care and Repair page or further information.
Before you return a faulty item to us, please contact our Customer Services Team with the following information:
- Your proof of purchase/online order number
- A short description of the quality issue
- Supporting images of the affected area
Our Customer Services Team will then be in touch to advise the next steps.
All damaged returns are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether quality issue may have been cuased through wear or by trying the item on without following our Returns Policy guidelines. We may be able to offer to repair your item but please note that repairs are not guaranteed.
In the event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.